Returns at a glance
- Request a return within 30 days of receiving your item.
- Items must be unworn or unused, with tags and in the original packaging. Please keep your receipt or proof of purchase.
- For ordinary returns, customers arrange and pay for return shipping. We do not provide prepaid return shipping labels.
Read our full Refund Policy for eligibility, exceptions, exchanges and refund timing.
How to request a return
Email Azukiservice@hotmail.com or use our contact form. Include your order number, the email used at checkout, the item, color and size, and the reason for your request.
Wait for approval and the return address before sending anything back. A return request does not itself confirm approval. We will provide instructions for an approved return.
Damaged, defective or incorrect items
Inspect your order when it arrives and contact us promptly if something is wrong. Please contact us before arranging a return so we can assess the issue and provide the appropriate next steps. This policy does not limit mandatory consumer rights that apply to your order.
Refunds and exchanges
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact us.
For a different size or color, request a return first. Once the return is accepted, place a separate order for the replacement item, subject to availability.
Return destinations
Contact us before sending a return. Our business address in Shenzhen, China can receive approved returns. For US returns, we can provide a US return address after you contact us and your return is approved. We will confirm the appropriate address and instructions for your return. Do not send items to an address before receiving these instructions.