Dispatch location
Orders dispatch from Shenzhen, Guangdong, China.
Shipping zones and rates
Available shipping destinations, options, and rates are shown at checkout. Please check availability for your destination before placing an order:
Taiwan
- Standard shipping: $4.60 USD
- Free shipping on orders of $47.21 USD or more
North America
Destinations: Canada, Mexico, United States
- Standard shipping: Free ($0.00 USD)
Other destinations
Online ordering is currently available for the United States, Canada, Mexico and Taiwan. For other destinations, please contact us before planning a purchase. A shipping option must be available for your address at checkout before you can place an order.
Order processing and estimated transit times
Please allow 3 business days for order processing before dispatch.
After dispatch, estimated transit times are:
- United States: 6–12 business days in transit; estimated total including processing: 9–15 business days
- Canada: 7–9 business days in transit; estimated total including processing: 10–12 business days
- Mexico: 8–12 business days in transit; estimated total including processing: 11–15 business days
Transit estimates begin after dispatch. The estimated total delivery times above already include 3 business days for processing. Processing and delivery times are estimates, not guaranteed arrival dates.
Questions about a destination or delivery estimate?
Use our contact form to ask about your destination and the item you are considering. Include your country or region and the product name or link.
Order processing and transit are separate stages. If timing is important for your purchase, please contact us before placing your order.
Taiwan delivery estimates
For the current delivery estimate to your Taiwan address, contact Azukiservice@hotmail.com before placing an order. Include your postal code and the item you are considering.
Tracking and delivery questions
Review your shipping confirmation and any tracking link provided. If tracking has stopped updating or your estimated delivery window has passed, contact us with your order number and the latest tracking details so we can review the delivery.
If tracking says delivered but you cannot find the parcel, check the delivery address on your order and any reception or safe-place delivery information, then contact us. If a parcel arrives damaged, keep the packaging and send photos of the damage with your order number.
Import charges
Before placing an international order, contact us if you need to confirm whether any import duties, taxes or carrier clearance charges are included for your destination. Do not assume that free shipping includes import charges.
Help with an existing order
Contact us with your order number and the email address used at checkout. Please do not send card details or passwords.
Contact
Store operator: Ye Xiong
Email: Azukiservice@hotmail.com
No. 9 Apartment, Fenghuang Subdistrict, Guangming District, Shenzhen, Guangdong, 518107, China
中国广东省深圳市光明区凤凰街道9号公寓，518107
See also our Shipping Policy, Refund Policy and Terms of Service.